Trust & Security
Provide the customer-centric experience combined with speed, security and compliance that your customers expect and deserve.
Terms of Service
Term of service refers to the regulations attached to software or Web-services by their providers. ToS are common in the digital world. You must agree to the terms and conditions before you can use FW-Money. This means that when you agree to the ToS, you are essentially agreeing to abide by the rules that the provider has set out for the use of the FW-Moneyplatform. It is imperative to read the ToS carefully to make sure that you understand what is expected of you when using FW-Money software.
Data Processing Addendum
A Data Processing Addendum is a contract between data controllers and data processors. A Data Processing Addendum (DPA) is basically an agreement that specifies how the user’s personal data will be protected in accordance with the GDPR or any other Privacy Laws that may apply. It is the purpose of the data processing addendum to provide a complement to our terms of service agreement by providing detailed information about how personal data will be handled.
Acceptable Use Policy
FW-Money is committed to helping you improve greatly in your work and grow. Our products and services must run smoothly, quickly, and without distractions. Our users need to help us to do this, so it’s imperative not to misuse or abuse our products and services. Please use your common sense and see below our Acceptable Use Policy for details.
Service level agreement
It is unquestionably true that good service keeps customers coming back, and one of the key ingredients of effective service is responsiveness. We at FW-Money believe that it is important to help your team stay on track by keeping them informed about how quickly we deal with your issues in real-time through our web portal. You should bear in mind, however, that there are different levels of SLAs depending on the contract that you have subscribed to.
Code of Conduct
The FW-IT team, including its projects, platforms, and ramifications of services, is made up of professionals from around the world, working on all aspects of our mission.
The code of conduct outlines our expectations for participants within FW-IT Limited, its projects, platforms and ramifications of services, as well as steps to report unacceptable behaviour. We are committed to providing a welcoming and inspiring environment for all and expect our code of conduct to be honoured.
Accessibility Statement
The Accessibility Statement explains how we are trying to make our website as accessible as possible to everyone, including those with visual, hearing, cognitive and motor impairments. We’re constantly working towards improving the accessibility of our website to ensure we provide equal access to all of our users.
Privacy Policy
FW-Money respects your privacy and is committed to protecting your personal data. This privacy policy explains how we look after your personal data, about your privacy rights, the laws that protects you, and the circumstances under which we may disclose such information to others. Our Privacy Policy includes the policies that FW-Money observes for compliance with territorial laws where our clients and subscribers operate.
Use of Cookies
We want to make it as easy as possible for you to understand and control your online privacy. So here is a clear explanation of what cookies are, how we use them, and how you can manage your preferences when you visit FW-Money website.
Do Not Sell My Information
The California Consumer Privacy Act (“CCPA”) gives California residents the right to opt- out of the “sale” of their personal information. However, please be advised that the FW-Money does not, and has not sold any personal information in the last 12 (twelve) months and has no intend to do so in the future. Therefore, if you would still like to proceed with your “do not sell my information” request please fill the form here.
Control your Data & SAR
As part of our commitment to protecting your privacy, FW-Money provides you with the possibility to have your personal data requested, amended or deleted if you no longer wish it to be processed and there is no legitimate reason to maintain it. Check the most asked questions regarding to your data with us.
Security Policy
You can rest assured that your data will be safe and secure because our cloud offerings, infrastructure, and processes are all built with security at their core. We have security measures in place to protect against unauthorized access, malicious activity, and data loss. Our team of experts works hard to ensure that our products and services are secure and compliant with industry standards. We continually review our security processes and make updates as needed to ensure the safety of our customers’ data.
User Notice
By accessing or using FW-Money platform, you acknowledge and agree to be bound by the FW-Money Privacy Policy and FW-Money Acceptable Use Policy. You are responsible for (and must have sufficient authority to take) all actions that are performed on or through your FW-Money account, including any procurement or use of third party products or services (and associated disclosure of data) in connection with FW-Money Services.